Shipping policy

Shipping Policy for Setalea

Order Processing

  • All orders are processed within 1–2 business days after placing your order (excluding weekends and holidays).

  • Once your order is processed, you will receive a confirmation email with your tracking information.

Domestic Shipping (U.S.)

  • We offer 3–5 business day shipping for all U.S. orders.

  • Shipping is via reliable carriers to ensure timely and secure delivery.

  • You will receive a tracking number once your order has shipped, allowing you to monitor its status.

International Shipping

  • For customers outside the U.S., we provide 5–7 business day shipping.

  • International orders may be subject to local customs, duties, or import taxes, which are the responsibility of the customer.

  • A tracking number will be provided once your order is dispatched so you can follow its journey.

Shipping Costs

  • Shipping fees are calculated at checkout based on your location and the weight of your order.

  • (Optional: If Setalea offers free shipping over a certain amount, you can include that here.)

Customs & Duties

  • For international orders, import duties, taxes, or customs fees are not included in the checkout price. These costs, if any, are borne by the recipient at destination.

Lost or Damaged Packages

  • If your package is lost or marked as delivered but you did not receive it, please contact us within 7 days of the estimated delivery date.

  • For any damaged items, please retain all packaging and take photos, then reach out to our customer service team. We will work with the carrier to resolve the issue or ship a replacement if appropriate.

Address Accuracy

  • Please double-check your shipping address before completing checkout.

  • We cannot be responsible for delays or misdeliveries stemming from incorrect or incomplete address information.

Order Modifications

  • If you need to make changes (e.g., address, shipping method), let us know as soon as possible—ideally before the order has been processed.

  • Once an order has shipped, we cannot guarantee modifications.

Contact Us

  • If you have any questions about shipping, tracking, or your order status, please email us at info@sdetalea.com or use our contact form on the website.